Privacy Policy
This Privacy Policy describes how Alpine Labs Inc. (“Alpine Labs,” “we,” “us,” or “our”) collects, uses, and protects your information when you use CrewOps (the “Service”). By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please discontinue use immediately.
We collect only the information necessary to provide and improve the Service. This includes:
- Account Information: Name, email address, and phone number provided during registration.
- Usage Data: Information about how you use the Service, such as login activity and feature interactions.
- Communications Data: Content of communications sent through the platform, including dispatch messages and notifications.
- Device and Technical Data: IP address, browser type, operating system, and related analytics data collected via Google Analytics 4.
We use your information only to operate and improve the Service. Specifically, we use it to:
- Create and manage user accounts.
- Send operational updates and dispatch reminders via SMS or email.
- Provide customer support and respond to inquiries.
- Monitor system performance and usage analytics (via GA4).
- Maintain the security and integrity of the platform.
We use trusted third-party providers to deliver secure communications:
- Twilio – for SMS delivery of dispatch messages and updates.
- SendGrid – for email notifications and account communications.
- Google Analytics 4 – for analytics and performance tracking.
Messages are transactional and operational only. No marketing or promotional content is sent.
We retain your data for as long as your account is active or as required to provide the Service. Once an account is deleted, associated data is removed within a reasonable timeframe, unless retention is required by law or for legitimate business purposes (such as audit or security logs).
We do not sell or rent personal information. We may share data only with:
- Authorized service providers (Twilio, SendGrid, Google Analytics) for operational purposes.
- Legal authorities, if required by law or to protect our rights, users, or the public.
All third parties are bound by confidentiality and data protection obligations.
We use commercially reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, disclosure, or destruction. This includes encryption, access controls, and regular system monitoring.
While we take strong precautions, no system is completely secure, and we cannot guarantee absolute protection.
Depending on your location, you may have certain rights over your personal data, including:
- The right to access, correct, or delete your information.
- The right to restrict or object to processing.
- The right to withdraw consent at any time.
To exercise these rights, contact us at hello@joincrewops.com.
We use Google Analytics 4 to collect non-personally identifiable information about usage trends. Cookies are used solely for performance and analytics purposes. You can adjust your browser settings to block cookies, though some features may not function properly.
All data is stored on secure, U.S.-based infrastructure. We ensure third-party providers maintain appropriate compliance and security standards.
The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a child, we will promptly delete it.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Effective Date” at the top of this page will indicate the latest revision. Continued use of the Service after updates constitutes your acceptance of the revised policy.
If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact:
Alpine Labs Inc.
Email: hello@joincrewops.com
Website: https://www.joincrewops.com
